Telephone us immediately if you have to cancel and on the same day send us written confirmation quoting your booking reference or see your travel agent. Your cancellation is effective from the date we receive your written confirmation from you or your travel agent, which will be acknowledged. Any holiday cancelled within 8 weeks of arrival due date will not be refunded. In the event you purchased the cancellation scheme, this entitles you to cancel your holiday up to 48 hours of your arrival time with a refund less an administration charge of £40.00.
*If you book under a low deposit promotional offer, you will be responsible for payment of *If you book under a low deposit promotional offer, you will be responsible for payment of the difference between the amount paid and the standard deposit (see clause 4). If you have purchased our personal travel insurance and only paid your deposit at the time of cancelling, the amount retained is the full deposit. +Please note: The cancellation charge applicable will be equal to the loss of deposit or the percentages shown, whichever is higher. If you are due a refund as a result of a cancellation, this will be paid within 30 days of receipt of your written confirmation of the cancellation.